3 Ways to Modernize Your B2B Customer Service - Margaret Buj - Interview Coach

3 Ways to Modernize Your B2B Customer Service The stats are in.  Ninety per cent of B2B industry leaders  say that customer experience is a massive priority for them. You dont need us to tell you that top-notch customer service plays a huge role in delivering a premium consumer experience. If you’re working in the B2B industry, you need to do everything possible to enhance the quality of your customer service. To help with that, we’re going to reveal three ways you can modernize your customer support. 1. Use a Cloud-Based Call Centre Solution If you’re not already using a  cloud-based call centre solution, now’s the time to make the switch. It’s by far the easiest way for you to manage, maintain and upgrade your comms system. Why? Because unlike on-premise systems, you don’t have to do anything to maintain the software. Your chosen provider automatically upgrades and handles all the tech-related stuff for you. As such, you (or your IT team) no longer have to continually work to enhance the quality of the solution. Instead, you can rely on your comms provider for that. Plus, because everything is cloud based, you dont need to purchase any hardware. Not only does this mean not forking out tons of money upfront for machinery, but its also incredibly easy to scale your software. As your business gradually expands, you just upgrade your software package. Simple, right? Needless to say, this is especially handy if youre opening up a new office. All of these perks make it easier for you to provide a higher standard of customer service to your shoppers. 2. Anticipate Your Customer Needs Instead of Reacting Make it your mission to spot common queries and problems your customers contact you about. That way, you can anticipate the kinds of issues your shoppers experience. This is far more effective than reacting freshly to problems. You dont want to start from scratch each and every time a customer contacts you. Anticipating your customers needs  can also help you to tighten up other areas of the customer experience. In the long run this should reduce the number of customer service queries you receive. That way, youll have more time to really focus on the customer support issues that eventually come your way. 3. Align Your Business Objectives and Customer Services Strategies Its imperative you have a customer service plan in place, but this shouldnt be just any old strategy. You need to pay careful attention to ensuring your customer support plan complements the overarching objectives of your company. For instance, what are your business values? What sort of brand do you want to exude? These are the kinds of business objectives you need to consider as you formulate your customer service strategy. After all, cohesion is key to providing top-notch customer service. Final Thoughts This advice is just the tip of the iceberg when it comes to modernizing your B2B customer service strategy. There are tons of things you can do, but these tips are a great starting point. So, what are you waiting for? Now you know how to improve your B2B customer service, its time to put what youve learned into action. After all, theres no time like the present.

How To Sabotage A Phone Interview

How To Sabotage A Phone Interview There are an increasing number of interviews conducted over the phone, and it is important to pay attention to your phone skills. When you think about it, your interview will probably be set up with a phone call and that call will influence the impression you make. You cant control where you will be when the call comes in to schedule an interview, but if you know what will sabotage your chances of a job, then you can control as much as possible. Background noise is distracting. If you are called in a noisy environment, apologize and get to a quiet spot immediately. But dont make the mistake of going into the bathroom to be alone because the hard surfaces cause an echo that is unmistakable and the potential for another customer to make noise you dont want is always there. Arrange to talk further in another place. If you are actually doing a phone interview, treat it like you would any other meeting. Be prepared with all documents (resume, etc.) and be alone in the room. Dont have the tv on or background music. No gum, food, or drink. Talking with something in your mouth will change the way you sound, even if they cant see you. Smile and sit up straight. People can tell by the sound of your voice when your smiling. Smiling while you are talking exudes confidence and ease. Practice to a friend if you need to. Sitting up in a straight-backed chair will make you feel slightly less relaxed and more professional, and remind you that even if you and the other person are hitting it off, you are still on an interview. During a phone call the only information that is transmitted is by sound. Anything that will adversely affect that sound will cause problems so take care to remove yourself from any interruptions..

Whispered Writing Soft Skills in Resume Secrets

Whispered Writing Soft Skills in Resume Secrets The History of Writing Soft Skills in Resume Refuted Technical skills are either something you've got or you don't, but they're always something which it is possible to learn. 3 First, you have to pick the best skills for your resume. Communication skills are important for nearly every position. Written language skills are an essential part of many positions in virtually every business. Also popularly known as teamwork, interpersonal skills will make certain you work at your best with other folks. It's slightly more difficult to describe soft skills since they aren't measurable. Assess how good you're at every one of your abilities and talents. More technical or computer-centric hard skills are occasionally also called technical skills. Soft skills incorporate generic skills that are applicable to a collection of disciplines. They are not that measurable. Mainly because they cannot be easily taught. As stated earlier, assessing soft skills is considerably more difficult. Writing Soft Skills in Resume - Dead or Alive? Hard skills are quantifiable and frequently learned from school or at work. They can be categorized in different ways, depending on your job title. Your skills are an overview of what you could do for the possible employer if you were offered the work at this time. The Upside to Writing Soft Skills in Resume A technical writer should have strong communication skills, together with exceptional writing and grammar abilities. Resume writing can be an overwhelming job, and it can be difficult to know what things to include and what to leave out. Writing and editing is a rather wide category. Writing and editing need a lot of interrelated abilities, and it's challenging to understand what to incl ude. Details of Writing Soft Skills in Resume Soft skills are a bit different to hard skills since they focus more on your capacity to interact with different people and manage your everyday duties. Most soft skills are an issue of routine. In most instances, your soft skills can boost your hard skills. Hard and soft skills say various things to prospective employers, and you wish to be speaking the language of hard skills.

The Foolproof Professional Resume Writing Services in Virginia Beach Strategy

The Foolproof Professional Resume Writing Services in Virginia Beach Strategy Professionals in technical fields may also list certificates in addition to licenses. A company offering professional resumes can also make a summary resume and an expert biography for you at an extremely reasonable price. Furthermore, the finest and professional writers understand the demands of government departments very well. The employment history in functional resume is much more different from what is given in the standard resumes. The Benefits of Professional Resume Writing Services in Virginia Beach After getting the info about optimization and parts of LinkedIn profile, it will become obvious to employ the expert services of pro writers to boost your LinkedIn profile. By keeping the aforementioned demand in view, a lot of inexpensive resumes andonline resume writing services are offered for the ease of candidates, but it isn't easy for all of the jobless candidates to bear the excessive p rofessional resume writing rates. Therefore, hybrid resume format would the ideal choice for you. Deciding upon the right resume format is crucial while you get started making your resume. Expectations of the Job Whether you apply to a greater repair provider or a more compact one can create a difference in the way you wish to compose your resume. A work applicant will be highly conscious of the importance of a perfectly crafted resume. It's vital that you tailor your resume to a work description. Naturally, it's much important to find the assistance of some expert writer to prepare the very best federal resume because the demands of federal resume are much different than resume required for private job. In the market today, job seekers want to take any and every advantage they can to stick out from the crowd. The target of your resume is to secure you the interview. Also, it's essential to make sure it doesn't impact your present job in any manner. Obviously, simply bec ause you decide not to use a resume writing service at the start of your job hunt, doesn't mean that you can't enlist their help later on. The Number One Question You Must Ask for Professional Resume Writing Services in Virginia Beach The position you're applying for is your objective and it ought to be listed above your profile summary for a title. Impress your employer The Resume can earn a very first impression in the view of an employer. Writing a resume can be challenging. The majority of the resumes writing services don't offer you the chance of direct contact by making use of their writers.

A Quick Guide to Effective Email - Formality

A Quick Guide to Effective Email - FormalityI will confess to being an overly formal emailer. I stick with professional titles and last names longer than I need to, I continue using salutations and closing phrases even in a conversational chain, and I cant seem to stop signing off with best or regards and second guessing my use of exclamation points. This has all been exacerbated by teaching college students as an adjuncttheir instant informality, use of text-speak, and round the clock emails make me want to crawl inside a mailbox and never come out. googletag.cmd.push(function() googletag.display(div-gpt-ad-1467144145037-0) ) Lucky for me, the folks at Social-Hire.com have some guidance for the overthinkers among us who are composing job application emails. Come across as too stiff, and youre a bad fit for the office culture. Too informal, and you lack the poise and polish they expect from an employee. What to do?First ContactLook carefully at the website of the company that youre applying to work for. Have employees contributed bios? Does it sound like a person or a marketing firm drafted the copy? Does anyone link to their social media profiles? Let the formal or relaxed tone of your email match what you see on their site.SeniorityThough many companies encourage an informal persona, a more formal approach is always preferableif youre writing to a senior employee or a hiring manager. Play it safe by starting with Dear and using whatever professional title youre aware of (Dr., Mr., Ms. dont get cute with Miss or Mrs.). You never know how that might rub someone the wrong way. Use their full name, and end with Best, Sincerely, or Thank you.RepliesOH THANK GOODNESS, any reply thats not outright dismissive tells you that you did something correctly Let their attitude guide yoursmatch your responses relaxation to theirs. Dont overdo it My students make the misstep of taking a brief, speedy response from me as a sign they can write back with emojis and sup and Than k uuuuuuuu.Keep in mind this is American-centered advicecompanies in a variety of cultural context may approach their email communications very differently.So to sum upErr on the side of formality.Let them take the lead.Dont drop your guard too quicklyHappy emailing Now take that inspirational quote out of your signature.Job Application Advice How Formal Should Your Email Be?Read More at www.social-hire.com

Everything You Need to Know About Job Searching on Craigslist - Jobscan Blog

Everything You Need to Know About Job Searching on Craigslist - Jobscan BlogPosted on November 1, 2017November 2, 2017 by Paige Doepke Job boards are an essential component to the job seekers toolkit. Top job boards like Indeed, CareerBuilder, LinkedIn, Glassdoor, and Monster allow job seekers to view new, high-quality job postings and apply for free. fruchtwein popular job board websites also offer special features, like the ability to save variations of your resume for later use or a running count of how many people have applied to each job.Craigslist is a different type of job board. Because it offers an array of functions and a different range of job opportunities compared to the typical job board, many job seekers are unsure of how they should use Craigslist for their job search. Heres a roundup of what you need to know and where you should use caution during your Craigslist job search.A Different Type of Job BoardWhat makes Craigslist different than other job boards? To start, the website is leid used primarily as a job searching tool. It offers sections for housing, items for sale, personals, jobs, and more. With no spotlight on the job search, Craigslist doesnt offer special job searching features. It simply offers a list of jobs by category.The jobs category on the right is just one of many classifieds sections on Craigslist.Craigslist also offers a different experience to the job poster. It is significantly cheaper to post a job on Craigslist than the vast majority of other job boards. For example, it costs between $25-75 for a 30-day job posting on Craigslist while fruchtwein other job boards cost $100 or more for the same type of post. What does this mean for job seekers? The quality of jobs posted on Craigslist tends to be lower than those posted on pricier job boards. However, it is also the first place many frugal companies start when looking to fill a position since it costs them less.For the job seeker, a big difference between Craigslist and o ther job boards lies in the application process. For example, while Indeed has an integrated applicant tracking system that lets the applicant apply for each job, Craigslist redirects you to the company career page or instructs the applicant to submit an application via email.Form application feature on Indeed.com.Vetting Jobs is parte of the Craigslist Job SearchSince the quality of jobs posted on Craigslist is lower than those posted on other job board sites, job seekers should properly vet each job. Just as there are many top job opportunities posted on Craigslist, there are also many low-quality, dishonest, and even fraudulent jobs posted.For example, if a job posting requiring no college education also promises a work from home schedule, part-time hours, and $5,000 per month, it is not a legitimate job. All jobs you apply for should sound realistic and come from reliable companies.Quick Tips for Job Searching on CraigslistDo a quick Google search or visit the company page befor e applying to a job to make sure each company is legitimate and worth your time.Save any email addresses given in the job posting as a way to follow up a week or two later.Keep your eyes open for multiples. Jobs often get posted more than once, so save yourself some time and avoid applying to the same job twice.View the compensation box on every job posting before applying. There is usually some room for negotiation later on, but if the listed compensation is nowhere near what you deserve, move on to the next job.Look for blue links. When youve already clicked on a Craigslist classified link (even a week ago), it turns purple. This makes it easy to do a quick Craigslist glance everyday. No blue links yet? Youre all caught up.You can also hide results that you are not interested in by clicking the X beside the link.Take advantage of filtering options. For example, search by title only or by jobs posted today. You can even search by distance in miles from your zip code or find a job i n your neighborhood of choice by browsing in map view.Explore job listings on the map during your Craigslist job search.Craigslist can be a useful resource for the savvy job seeker as long as you know how to navigate the unusual job board. If youre willing to be picky and sift through some lower-quality job postings, Craigslist is full of opportunities for job seekers in every field.Facebook Commentswpdevar_comment_1 span,wpdevar_comment_1 iframewidth100% important

Living a Cause

Living a CauseDid you see whos joining us live tomorrow? ??Taylor Copeland currently works at Google, is growing her family, owns a real-estate business AND a non-profit, Beyond the Basics Inc.... how does she do it all? Find out tomorrow when she answers your questions LIVE during our Chat & Learn - see you there bit.ly/2V054K3 One of the biggest challenges in almost all industries today is achieving gender parity. Gender diversity provides huge benefits in the workplace. pWhile some industries have made significant advancements in gender diversity, some industries lag further behind... and the construction industry is well-known for being in the latter category. If someone says, construction workers, youll likely picture a group of men in yellow hard hats analyzing an architects plans or laying bricks on top of a scaffold. And men at work signs only help to reinforce this image.pThis stereotype is rooted in reality. When was the last tim e you actually spotted a woman on a construction site? Or hired a female plumber or carpenter? Your answer is most likely never. In fact, the Bureau of Labor Statisticsreports that only 3.4% of the total of 8.3 million construction employees are women.pBut the construction industry has a lot more to offer than steel-toed boots and hard hats, and it needs women to help advance the industry in this era of rapid change. Here are 5 reasons why women joining the workforce or looking to make a pivot should consider a career in construction.h21. Fuel Innovation/h2pNot only is diversity the socially and morally right thing to do, but it is also actually an excellent business strategy. pResearch presented in the Harvard Business Reviewshows that diverse teams develop more innovative ideas. This is further supported by a study conducted by Gallupon the performance of gender-diverse teams versus single-gender teams, which found that the difference in backgrounds and perspectives led to better business performance and problem-solving. h22. Capitalize on Demand/h2pThe construction industry is currently experiencing a labor shortage. The industry itself is booming and projected to be one of the fastest-growing industries, with total spending projected to exceed $1.45 trillion in 2023/a. However, most construction companies are unable to meet the rising demand. pAccording to the Associated General Contractors of America/a, more than 80% of contractors are experiencing difficulties filling hourly craft positions that represent the bulk of the construction workforce.pAnd demand isnt limited to individual contributor roles. Given the industry boom, there are a number of open stable and high-paying roles (any project managers out there?) waiting for the right candidateh23. Leadership Opportunities/h2pAccording to the Bureau of Labor Statistics/a, women compose only 7.7% of the total 1 million managerial positions in construction.br/pBut given the highly collaborative nature of c onstruction work, more women in leadership roles would help drive innovation and enhance productivity.Furthermore, as a woman in construction in a leadership position, youd have the unique opportunity to drive change for the industry and make it a more attractive option for other women.h24. High-Income Potential/h2pSalaries for many skilled positions in construction are on the rise, making a construction career a prime choice for women looking for a high-paying job,pThe 2018 Construction Craft Salary Surveyconducted by the National Center for Construction Education and Research revealed that salaries for many skilled craft areas are increasing. Project managers and project supervisors topped the list at $92,523 and $88,355, respectively. The next set of highest-paying jobs include those of combo welders ($71,067), instrumentation technicians ($70,080), pipe welders ($69,222), power line workers ($68,262) and industrial electricians ($67,269). Of the 32 categories of workers in the s urvey, 19 positions earned an average salary of $60,000 or higher.h25. Sense of accomplishment/h2p The construction industry can give employees a unique sense of achievement. Yes, the job is stressful and the work can be demanding, but nothing beats the feeling of being able to build something from the ground up. pHow many professionals in other industries can point at a school, a hospital, or a skyscraper and say I helped build that?pThe construction industry has a long way to go in combating gender bias and supporting women in the workforce, but given the current demand for workers, theres no better time to pick up a sledgehammer (figurative or literal) and smash the gender stereotypes plaguing the construction industry.